The National Pension Commission has perfected plans to digitise Pension Clearance Certificates application .
Speaking at an occasion to mark the Customer Service Week celebration as well as the Launch of Service Charter by the Commission, PenCom Director General, Omolola Oloworaran, said the Charter is designed to define clear service delivery expectations for the staff, Pension Fund Administrators (PFAs) and other operators the commission oversees.
“The Charter is designed to define clear service delivery expectations, both for us at PenCom and for the Pension Fund Administrators (PFAs) and other operators we oversee.
“It sets the benchmarks that will govern our interactions and ensure that the trust placed in us by the Nigerian public is maintained and continually enhanced,” she said.
Speaking to news men, the head, Investment Supervision Department, PenCom, Mr. Abdulqadir Dahiru said, “the Pension clearance certificate is one of the essential services provided by the National Pension Commission as the commission is aware that there has been issues in the past, especially from people that want to use the certificate to apply for government contracts,
“Therefore, as part our renewed strategies for better services, the whole process was reviewed and automated. So starting from next year, employers can sit in the comfort of their houses, apply and upload the necessary documents and within five working days their pension clearance certificate will be ready because everything has been automated,” he noted.
The Head, Surveillance Department, Saleem Abdulrahman on his part said the Commission has further reduced the time for application approval of retirement benefits payment from five working days to 48 hours.
He however, urged prospective retirees to start engaging their Pension Fund Administrators in order to make the process of accessing the funds seamless.
