The National Identity Management Commission, NIMC, has introduced two new digital customer support channels aimed at improving accessibility, responsiveness, and service delivery for Nigerians and legal residents seeking assistance with National Identification Number, NIN, related enquiries.
According to a statement by the Head of Corporate Communications Unit, Kayode Adegoke, the initiative, under the leadership of the Director General and Chief Executive Officer of NIMC, Engineer Abisoye Coker-Odusote, is designed to provide faster, more convenient, and real time access to support services.
Members of the public can now access support through the live chat platform on the official NIMC website and the Commission’s official WhatsApp support line.
The Commission says the initiative reflects its commitment to service innovation, citizen centred engagement, and efficient identity management service delivery in line with the Renewed Hope Agenda of President Bola Ahmed Tinubu.
According to NIMC, the newly introduced platforms are expected to provide prompt responses to enquiries, real-time guidance, and improved customer interaction from any location and at any time.
The Commission noted that the platforms would also reduce the need for physical visits while improving user experience and operational efficiency.
NIMC further encouraged Nigerians and legal residents to take advantage of the official communication channels for verified information, prompt assistance, and updates on NIN services and other identity management matters.
NIMC also advised citizens to remain vigilant and engage only through official channels to avoid misinformation and fraudulent activities.