Federal Government has says henceforth, airline operators in Nigeria must make full refund of cost of travel tickets to passengers after a two-hour delay.
Minister of Aviation, Hadi Sirika, disclosed this at the weekly State House Media Briefing at the Presidential Villa, Abuja.
The Minister of Aviation while urging passengers to demand their rights whenever they are being trampled upon by airlines operators read some of the rights of aviation passengers at the briefing.
“On domestic flights, delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.
“Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport,” Sirika said, adding that the same rules apply for international flights.
He however, noted that his ministry has began sanctioning of some airlines who defaulted on consumer rights, advised passengers to always comport themselves at airports.
