The Pension Transitional Arrangement Directorate (PTAD) has officially launched its revised Service Charter, reinforcing its commitment to transparency, accountability, and service excellence under the Defined Benefit Pension Scheme (DBS).
The launch event, held in Abuja, was graced by the Honourable Minister of State for Finance, Dr. Doris Uzoka-Anite, CFA, the Director-General of the National Pension Commission (PenCom), Ms. Omolola Oloworaran, and other key stakeholders in the pension sector.
This was disclosed in a statement by Olugbenga Ajayi, Head of PTAD’s Corporate Communications Unit.
In her remarks, Dr. Uzoka-Anite commended PTAD for setting new benchmarks in public service delivery. She emphasized that pensioners deserve consistent dedication to their welfare and dignity, adding that the revised Service Charter is a vital tool to foster trust between retirees and government institutions.
She further reaffirmed the Ministry’s unwavering support for PTAD’s reform agenda.
Delivering her opening address, PTAD Executive Secretary, Tolulope Odunaiya, described the revised charter as more than just a policy document. “It is a covenant with our pensioners and stakeholders,” she said, highlighting PTAD’s drive to set clear standards, embrace innovation, and provide services with empathy, timeliness, and professionalism.
In her goodwill message, PenCom Director-General, Ms. Omolola Oloworaran, lauded PTAD’s collaborative approach within Nigeria’s pension ecosystem. She underscored the importance of service standards in enhancing transparency and operational efficiency, noting that PTAD’s initiatives align with PenCom’s mandate to protect pension assets and ensure long-term sustainability.
Additional goodwill messages were delivered by representatives of SERVICOM, the Public Complaints Commission (PCC), and pension union leaders, all of whom commended PTAD’s proactive reforms and urged the agency to remain steadfast in upholding its obligations to pensioners.
The revised Service Charter offers stakeholders a clearer understanding of PTAD’s evolving service delivery benchmarks and the innovative strategies being implemented to enhance the DBS pensioner experience.
