As part of its mandates to ensue protection of telecommunication consumers, the Nigerian Communications Commission (NCC) has held its maiden edition of Campus Conversation with the students of University of Abuja.
The Telecom Consumer Conversation (TCC) programme which was held at the University Campus is part of the re-structuring and re-branding of the Commission’s existing consumer outreach programmes.
Reeling out some of the Commission’s achievement to telecom consumers, NCC’s Director, Consumer Affairs Bureau, Efosa Idehen, noted that the commission has always been at the forefront of protecting the interest of the consumers as a consumer-centric regulator.
Idehen further explained that the objective of the Conversation is to ensure that the telecom consumers on University campuses are adequately informed and educated on their rights and privileges to acquire knowledge they require to take informed decision and protect themselves from unwholesome practices from service providers.
He said, “Over the years, NCC has embarked on many initiatives and programmes to deliver on its consumer protection mandate, as enshrined in the Nigerian Communications Act (NCA), 2003 and in line with other subsidiary legislations, guidelines, directions and determinations to proactively address consumer concerns”.
The NCC team led by Idehen, also educated the campus community on Subscriber Identity Module (SIM) registration, the Benefits of National Identity Number (NIN)-SIM Integration, Cybersecurity and related online protection issues, among other initiatives of the Commission.
Participants were also enlightened on the various consumer-centric activities of NCC such as the NCC Consumer Complaint Toll-free Number 622; the Do-Not-Disturb (DND) Short Code 2442 instituted to manage unsolicited messages; the National Emergency Toll-free Number 112 which every citizen is expected to know and use during emergencies.
Over twenty Emergency Communication Centres (ECCs) where 112 calls are received and escalated, have been constructed by the NCC and operational in different states of the federation and the Federal Capital Territory.
